>>Maybe she should have reached out to Whole Foods corporate and asked for comments?
When ever you want the truth, just call their PR department.
A PR department is still better in my books compared to a few disgruntled employees from a few high traffic stores after a major change in both store traffic and company processes.
All companies go through growing pains and scaling issues, and I hardly expect much insight on those issues from the teenage stock boy at a Whole Foods.
The stock boy probably has more insight to that than any of us, and anyone at corporate. Indeed I'd expect only their direct manager, if anyone, to have a better insight on what is on the actual shelves.
Corporate will tell you what should be there; stock check will tell you after the fact what was there, ...
PR has their own bias but if they tell lies they can be sued for hiding/misrepresenting the truth, because they represent the company's official stance. Unless the company is doing something wrong that they need to cover up, I can't think why a PR answer could not be close to a honest answer.