Well, actually the "normal" experience that everyone but the ones that were granted the "privilege" have.
I mean, the decision (provided that the reason is actually the counterfeit suitcase) seems silly, but it is not like they took away his driving license or passport, or however limited his freedom.
I have no data, how many people are in the "Global Entry" thing?
And how many international travels per year would justify applying (and the background check and the in-person interview)?
https://www.cbp.gov/travel/trusted-traveler-programs/global-...
What is the actual difference in practice? Like half an hour to pass customs on average?