Although that's nothing too extreme, I kinda feel like you shouldn't be leaking info about who is and isn't a user of your service, and what support requests they've been making.
I do appreciate your feedback and I’ll edit that comment to remove the name of the vendor integration requested.
I am still willing to agree to disagree (your service, your ToS, your customers, etc.), but 100% certain the blatant nonapology is better skipped in the future.
You might just want to delete the original comment; it was an incredibly poor decision and demonstrates a frightening lack of professionalism.
Yes, I think it’s fair game to discuss feature requests to a saas business in the comments of a story about feature requests to saas businesses.