> 4 years ago was a very different time. Software quality in general continues to drop. I’m not sure if that’s due to increasing incompetence in the software engineering workforce (unlikely, but possible), malice (more unlikely), or apathy (most likely).
I think another dimension is how deployability has changed.
Before... When you wrote and shipped software, getting your software out was a big problem, a big deal. This also meant that if you shipped a bug, shipping an update would be equally expensive (for you and your customers), and the amount of goodwill you lost would be quite tremendous.
Now everyone has a appstore, always up to date apps, and whatever else is usually "in the cloud" somewhere. The time of people installing applications in a normal desktop-context, with installers and having IT-administrators handle updates once every second year is surely long gone.
With that kind of change, and an increased focus on delivering early, doing proper QA is no longer something which is rewarded in the market.
Who cares if you made a bug-free, awesome service, when you did it 6 months after someone else shipped a similar, but buggy service which everyone is already using? They have established a user-base and as such already has social momentum and lock-in.
What do you have to offer which is not only fantastic enough to make some bother migrating, but also so amazing that these people will also go convert their friends and families? "Less bugs" alone is not going to cut it.
Basically, taking the time to deliver quality software these days is increasingly something you get punished for in the market-place.
The result? We get shit like this and we can only blame ourselves.