Just because the social media guy likes to play social media'ish doesn't mean the rest of the team is like that.
But definitely not a good moment to make a joke.
But definitely not a good moment to make a joke.
I guess it is all hands on deck and there isn't a large enough team to do rotations of shifts? Or the issue is very complex and you need all your best guys around to fix it.
Yikes.
As someone who runs a high availability website, I can feel for them, but it is really bad to be offline this long. I would look to make some changes to that team or address an unstaffing issue or something. This should not happen. This should have been preventable/foreseeable and a risk mitigation strategy could have been in place.