Ask HN: Improvements to a SaaS product to reduce customer support requests?

2 pointswhitepoplar1 comment

Hi HN, I'm currently building a B2B CRUD-style SaaS. For those of you who have been through this before, are there any particular universal improvements I could make that would drastically cut down customer support requests later on? Thanks!

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Make a list of all the customer support requests you get and order them by frequency of request. Likely there will be a bunch near the top that are questions/confusions that could be prevented if the user was more informed. Highlight the answer to those questions in your onboarding flow, especially in emails and in app messaging.

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