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Agreed. I've been in 3 times. Every time I want to just pay for the replacement; they won't even offer the battery replacement if the diagnostic utility says the phone is good.

My phone randomly shuts down or rapidly loses battery once it is below 40%. It's even worse when it's cold.

That's exactly what's happening to me as well. I think it shows a battery percentage based on (old) current voltage which dramatically decreases with low temperature, i.e. when you pull your phone from warm pocket in cold weather.

> LET ME PAY FOR THE REPAIR.

Then you would know that it is totally their fault and the liability would be on Apple to fix other people's devices.

Same here. I went to a 3rd party place and they replaced it cheaper anyway, with no problems.