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Comment by astura | Hacker News Reader

"My steak arrived cold? Try paying your rent this month now!"

Unless you are an uncaring psychopath you should pay servers in the US for bad service as well - everyone should be paid for the labor they do. If they aren't doing an adequate job they should be reprimanded or fired. That's not your job though, that's their boss's job. You don't know if they are just having an off day or the problem you had was caused by someone else.

Furthermore, most places pool tips so you're probably docking the pay of a really good server.

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Your comment reminds me of http://blog.samaltman.com/e-pur-si-muove and http://www.paulgraham.com/say.html. In your books, either I agree with you, or I am an evil person.

But if I take my clothing to a drycleaner, and my clothing comes back torn due to their incompetence, I'm not expected to pay for the drycleaning. Ditto if the valet damages my car.

The fact that someone put time in does not entitle them to my money. If I receive something of value, I give something of value. If this makes me a person that you do not wish to know, then I'm happy that I don't know you because you sound like an unpleasant person for me to be around.

The difference, of course, being businesses account for mistakes in their profit margins as a cost of doing business and purchase insurance for large losses. A server is an employee.

And to that: a server is very rarely personally responsible for a bad experience. Restaurant service is a team effort and the service you get merely reflects how well management functions.

A small business usually does not have insurance for this, and the cost of making it right comes out of the owner's pocket.

Also while I can't speak to why other people don't tip, the reasons why I (very occasionally) don't are usually under the server's control. Even if the immediate cause of my unhappiness was not under their control, they had the option of acknowledging the problem and offering an apology. It takes a lot to lose my tip.

Not that I disagree with your sentiment, but you're only able to do this because this class of service providers can't effectively challenge your decision to withhold payment. If the damage is debatable (or pre-existing), the valet isn't going to sue you for his $10 tip.

Compare it to the business world, where if you ship a pallet of widgets and a few of them get damaged, you can't just tell UPS "you broke my shit, I'm not paying you." No, they delivered your shit, however subpar, so they expect payment for the trouble. If you keep withholding based on principle you'll find yourself blacklisted and have your account sent to collections.

If you get bad service, whether it's a rude waiter, cold/incorrect food or something else, the best and fairest course of action is to bring it to the manager's attention. They're usually pretty savvy about the real cause. But tipping a small amount just makes a waiter hate you.

It’s also the boss’s job to pay them. So why do I have to pay for the cold steak, and then pay the restaurant’s employee? That is not my job.

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