Their behavior and attitude towards employees (anecdotal, I'll admit) seems very much like that of Bank of America concerning their recent accounts fraud scandal. I believe that Comcast either intentionally puts these charges on customers bills hoping they will not notice, especially on autopayment enabled accounts, or they pressure their employees so greatly that the employees are doing this themselves, like Bank of American claimed their employees did.
I think this type of pressure put on employees is known to Comcast executives to cause fraudulent charges and is the desired result of said pressure. The executives can then claim they knew nothing of said behavior and deny any wrongdoing. I understand such a case would be difficult to make, but I think many companies behave in this way and we need to start using bigger hammers to bring them back within the law.
I think RICO should also be applied to banks that repeatedly break the law, but that's perhaps another story.
Thoughts?