Have you taken a look at the link I supplied above where FastMail wrote about how 2fa protection could be bypassed at Gandi? They were very specific and clear about the recommendations being implemented.
Now, compare that to their current response. I think definitely the difference can be seen.
This is serious stuff.
And, I'm absolutely serious about never needing human assistance. I already have mechanism setup for my family to retrieve my digital assets should I disappear tomorrow. I worked on this together with my wife. I know most people have not thought about this and you're right in your skepticism, but I'm serious.