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Some kind folks at Apiary have reached out and gotten this attention. It looks like they got our account fixed.

why it didn't work earlier? were you talking with wrong apiary/oracle support channels/using twitter handles?

We reached out several times to the livechat at oracle cloud and the apiary support e-mail about 6 days ago.

We are updating the post right now :)

big thanks to @pksunkara, @manp and @ondrejmusil for responding and getting this fixed