I’ve done some consulting with higher education, but am not an expert in the vertical.

My opinion, based on my observation at a half dozen campuses is that academic computing is ok, but the central services type stuff (payroll, admissions, accounting, HR) is often underfunded and struggling to meet mushrooming compliance requirements.

Compared to a similar sized organization in another sector, they aren’t as good as a bank, .gov revenue department or insurance company. But they are better than a municipal government, k-12, or retail.