Do your clients use Video Calls with you?

3 pointsashrestha84 comments

It's very interesting to see, that with all the remote culture growing, more and more people have always on video for calls.

But it seems that not many people outside tech do use video. What was your experience?

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I'm a development program manager, and right now about 20% of my clients request video. None of them are primarily in tech.

The deciding factor is location and not tech savvy: I only make video calls when that client and I are both in professional settings. For example, I won't join a video stream from an airport lounge, or from inside my office where there are multiple client projects on the board behind me.

why do they require video? how large are your clients?

Great points on professional setting and sensitive info.

They do not "require it", but I try to honor request when they raise it.

I think people should use it more. For many practical reasons people use it less than they should. For instance they have a crummy camera, don't want to install Skype, Hangouts, Discord, ...

I do find that practically I do get better results w/ audio and video as opposed to text chat.

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