I moved to Singapore. Their purchases are region locked (and may they burn in hell for that alone). Tried to change my account's country, but that requires submitting your ID and your address, the latter has to be verified by either being shown on the ID or by .. submitting a utility bill or something related.
For a game account. For a change that is irrelevant and only matters because of their shitty business practices in the first place.
So I steal your password and account, sell it off (who buys stolen accounts? What do I know): Why would you need to change the account country?
I literally just wanted to change the account country to .. give Blizzard money. Anyone with access to one of my (now) two Battle.Net accounts can play my games and use anything in-game. What is this address verification actually protecting?
In fact, I created a new battle.net account. Located in Singapore. No address or government ID needed, I just curse the people at Blizzard everytime I have to log out of the SG account to play a game that is linked to my original (DE) account.
So they believe me, without verification or anything, when I create an account in Singapore. They consider me a liar and hold my account hostage before I provide details that I'm not willing to share when I tell them that my existing account should follow me.
That is _not_ normal. That's bizarre and stupid. If they'd require this for every account, new or changed, then it would be consistent (but .. I still would think that's not okay and wouldn't create an account with them). Handling these cases differently is just hurting the existing account in good standing.
(for the record: I don't have any utility bill, electricity or otherwise. That policy is not only brain dead, it wouldn't even work for me if I wanted to hand over anything like that. Singapore: My utilities are covered by my rent, I don't get bills for that. I don't get any physical bills anyway and literally the only bill I have would be an online mobile bill. Coming from Germany: I get a utility bill (water, electricity) once a year. This whole idea of proving my address is not only utterly stupid, it also seems to expect things to work in ways they don't outside of Blizzard's home country)
Banks have asked me for a utility bill as a proof of address when I opened an account, but never after that and nobody else ever has.
Specifically, I have never been asked for proof of identity, or proof of address, when purchasing a service, online or otherwise. Even when I purchase flight, train or boat tickets online, where I have to enter my identity and address details, I've never been asked for proof of those, like a scan of my passport or a utility bill.
That is not normal, stating it is normal is not normal and accepting it as normal is not normal either.