In fact, every bank requires this. If you opened a bank account in-person some years ago you may not remember but they asked you for your government-issued ID card.
It's the same thing.
KYC processes are a type of situation where it is not a good idea to extrapolate all people's experience from one person's. The underlying mechanisms intentionally vary from person to person.
I also work in a bank, breach of KYC procedures could in the worst case land the caseworker and/or manager in jail for two years and all employees are required to undergo AML training at least once every two years.
Edit: was to be a response to the parent comment as there is no requirement for video here.