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Comment by codemati | Hacker News Reader

In 2017, it seems unreasonable to say one should have to resort to sending paid postage (from Australia) to simply get in contact with a company who has stolen their work.

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Sending correspondence certified mail, return receipt [1] is standard practice for creating a paper trail [2]. There is no such thing with email.

[1] https://www.wikihow.com/Send-Certified-Mail-(USA)

[2] http://www.kalzumeus.com/2017/09/09/identity-theft-credit-re...

Control-F "Do you like paper trails? I like paper trails. I particularly like paper trails where the United States Federal Government attests to the exact minute your firm learned the contents of this letter." (hat tip to patio11)

If it's good enough to handle secret information, it's good enough for my official mail to corporations.

http://www.wrc.noaa.gov/wrso/security_guide/mailing.htm

This seems like something we ought to be able to do electronically. I should be able to encrypt a message with recipient's pubkey and a verified timestamp from NIST (for example) in addition to my digital signature, with a requirement for decryption to result in a second call to NIST from the recipient and a record available to me of when it was decrypted.

If you expect someone to take your demand of payment seriously, you should do your best to make a serious request. Calling a customer service agent is almost the worst possible avenue, even an angry tweet could been more effective.

I have had stolen photos paid for based on only an email, so it seems pretty reasonable to me.

He asked customer support where to take his complaint, not to address his issue. They sent him to the pr email, if he was given the corporate contact he would have gone there.

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