> users want them to quickly provide a helpful recommendation (which is represented by a number score)
Speak for yourself. I'm a "user". I also appreciate criticism that places a game in a historical, textual, and social context and that often tells me more about whether I'll like the game than "oh yeah, it runs at 60fps solid on my 1080Ti". A game reviewer might have put me off of Wolfenstein 2: The New Colossus or NieR: Automata because of gameplay ephemera they didn't like; game critics turned me onto both games because they were must-play experiments in how we tell stories.