1) Will customers be able to sue JPMorgan Chase & Co. due to facilitating institutional trading customers access to these futures, when the CEO said that Bitcoin is a scam/fraud?
2) When the futures clear, you basically end up with dollars, which is odd to an extend as a future in oil will literally give you oil once it clears.
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On 1 I think that as long as those institutional trading investors are given a prospectus stating that Bitcoin could be a scam, invest in these futures at your own risk, it should legally shield JPMorgan Chase & Co.
The only time I can imagine JPMorgan Chase & Co. would be on the line is if they wrote an prospectus that said this is a good investment whilst the CEO is out in public talking about how much of a scam it is.
On 2, I would say this stops the CME Group Inc.'s futures exchange having to find a way to deal with actually running Bitcoin withdrawals that could open up hot wallet hacks, etc.. and in the long run this should bring down the overhead (fees) on the futures.
In addition what is the point of getting actual Bitcoin once the future clears? Obviously these customers do not want actual Bitcoin. I would say a future that ended with actual Bitcoins would scare away a lot of possible customers.