Some relevant quotes from the text:
"If the fact that everyone can tell his own story makes it easier for people to challenge the assurances of the powerful that certain policies are to everyone’s advantage, the fact that narrative is seen as less authoritative than other discursive forms may weaken that challenge."
"We are ambivalent about storytelling, not dismissive of it. There is a strong vein of skepticism toward professional expertise in American culture. Against that skepticism, the authenticity of personal storytelling makes the form trustworthy—sometimes more trustworthy than the complex facts and figures offered by certified experts."
"...those wanting to effect social change must debunk beliefs that have the status of common sense, familiar stories are more obstacle than resource."
"when feminists brought sex discrimination suits against employers, they struggled to prove that women were underrepresented in higher-status, traditionally male jobs because they were discriminated against and not because they had no interest in those jobs. Arguing that women wanted the jobs put them at odds with a familiar story in which girls grow up to want women’s work, and men grow up to want men’s work. To judges, feminists seemed to be saying that women were just like men, something that flew in the face of good sense."