The app gave me a price for the order and then had a line item called “Dasher Tip” and asked me how much I wanted to put down. I put in $20.
Later when the woman arrived with the food, we stopped to talk for a minute. She was a little younger than my mom, and said she had just started working for the service after her husband died.
She asked me if she could ask me an awkward question, but I said okay. She wanted to know how much I had tipped her. $20.
She showed me her phone with the app on our order. DoorDash told her we had tipped her $6, which she thought was suspiciously low (we ordered $90 in food).
TL;DR: DoorDash presented me with an optional field called “Dasher Tip”, which I wasn’t sure of but assumed this was the Tip for the woman bringing us the food. I paid $20 for this “tip” but only $6 made it to the woman (whose husband had died). Incidentally I offered her a cash tip but she refused - she said I had already paid it and it should come from DoorDash.
Last night my friends wanted to order food again. I called it in to the restaurant and we picked it up. I don’t want to use DoorDash anymore.