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Why are they called a “virtual assistant”? I would just call that an assistant. I have always thought a virtual assistant is a chatbot. In fact, I have never even given one of them a chance bacause I was so sure of it.

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Virtual assistant[0] is an accepted term for a human assistant, but agree that with the increase it chatbots it is confusing. Definitely worth clarifying as having a real person answering the questions is a lot more valuable.

[0]: https://en.wikipedia.org/wiki/Virtual_assistant_(occupation)

Noted the point, will clarify in the copy.

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