https://www.govt.nz/browse/consumer-rights-and-complaints/co...
I used this with my first MacBook when the trackpad stopped working outside the default period.
Rather than being based on a fixed period of time it’s based on the expected quality of the product- because Apple computers are a lot more expensive than competitors it’s assumed that Apple are selling a higher quality/more durable product that should last for a reasonable period of time.
Unfortunately Apple doesn’t have any NZ offices so I had to deal with Australian office that took several letters to convince them they needed to make the repair under New Zealand law.
In the end we negotiated and I got free replacement parts and service under a $100 service fee.
It’s weird.
.. They do?
i am sure we all would be so happy to buy them.
Unfortunately it is not that simple with with the two years. The directive states that a good needs to confirm with the contract at the time of sale. So the seller is only liable for a lack of conformity with the contract which was present at the time the goods were delivered. And that's the point were one needs to pay attention.
For the first six month any fault of the product - if it is required by the contract explicitly or implicitly - the seller needs to prove that the fault didn't exist at the time of delivery. After the six month period the consumer needs to prove this fact. So there are 2 years theoretically but in practice it is not that easy.
Also, warrantees force companies to bear the full cost of their negative externalities. In lots of markets, companies will come out ahead by not fixing or replacing your product (brand damage < actual damage), so those businesses are motivated directly into misleading consumers into buying worse products. Sounds obvious, but clearly that's not good for a society in the long run.