Yea, for sure. I suppose that could either be a staffing problem, or demand outstripping (tool time) supply. In the latter case - if there was space/power available - perhaps they could have gotten a second tool. Or from an economics perspective, raise the rates until the demand cooled off a bit. (Of course that kinda sucks as a member, but it also sucks if you're paying and can't get access time to use the tools you want, so it's a bit of a balancing act)