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To be the boring voice here... Skype for Business.

The calls themselves are fine, but the applications are garbage. I'd advise against the platform.

Haven't tried MS Teams yet.

Skype 4 Biz works great for us. We are on Office 365. We do internal conference calls on it and also give the conference number out for clients externally.

Being able to set up a con call from the Outlook mobile app is an awesome feature too. Quality has been fine.

We are in AU by the way.

It's great for large organisations, but do you use it often for cross-organisational calls?

I remember having all kinds of issues, but it was a year ago.

I'm not directly experienced with this (most of my work is internal) so I don't know exactly how it works, or if they use Skype explicitly, but my company makes quite a few calls with other organizations.

At worst, it would be possible using our Skype meetings and phoning any external orgs in using the dial-in phone line. Not exactly elegant, but functional. (Hopefully that's not what they do, though...)

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