Nintendo customer support in Europe is known to be quite bad. I am a day one customer for the Switch, the controller has a defective antenna (it is a well known hardware bug) but sending it back would mean to lose a lot of time with the italian customer support and in the end have all my system data wiped out. I'll just wait for them to enable cloud savegames, buy a second Switch and sell back my current one to a retailer like Gamestop.