In one of the talks at Google I/O last year a VP from Audi (or Volvo?) spoke in a thick and lofty German accent about how "ve haf completely oferhauled ze driver exzperienze". He played a sexy video clip showcasing their new Android infotainment system (something like
https://youtu.be/h_7_fKJ0PNs), and the first thing I noticed is how they'd taken away my traditional temperature knobs and replaced them with digital touchscreen ones. They looked
just like physical ones, and were in the
exact same place you would expect (
https://9to5google.com/2017/05/15/android-cars-audi/).
So, I've gained absolutely nothing, and now I have to take my eyes off the road and look down at the stupid console just to change the temperature.
TLDR: Tacticle feedback is a Good Thing(tm) and designers should cultivate - not fight - muscle memory.