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Comment by frik | Hacker News Reader

Logitech is one of these hardware companies that don't care anymore about their customers, the other is Microsoft. I would like to buy new Logitech mouse and keyboard, yet the discontinued the very popular (and best) Logitech MX500/518 and G400 series. The best form factor, the best sturdy robust mechanics, yet the discontinued those series. And they focus now on expensive shitty new designs that no one needs. The same dysfunctional customer experience is with Microsoft hardware, all the great mouse (Intelli series, 6000 series) and keyboard (cable based, robust, traditional key arrangement) products, all discontinued. So I had to locate new unused hardware produced by MS & Logitech many years ago from all over the world, just to have some backup hardware. And no I don't want your crappy new hardware that will make my hands hurt.

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The Logitech MX518 is a great mouse. I've got two that have been running forever.

Be careful though: there are cheap knockoffs that flooded ebay a while ago. I ordered some and they are definitely not the same thing as the original. They work, but the feel isn't there, and that Logitech symbol is strangely bubbled up and protrudes above the surface of the mouse.

I swear by the MX Master. I guess some of it has to be subjective, but the MX Master has just been so incredibly comfortable.

> Logitech is one of these hardware companies that don't care anymore about their customers

My experience, historically, has been the exact opposite. While they do discontinue products I love, the few times I've had to call upon their tech support they've been as helpful as could be.

Fortunately there are a lot of good options for mechanical keyboards from smaller vendors. I haven't been able to find a decent trackball (I miss the old corded thumb trackball Logitech used to make), though :(

Logitech just released a new trackball mouse, I believe it's called the Logitech Ergo. It's very nice. I recently swore off buying Logitech products because of bluetooth connectivity issues, but I still bought it because it seems to be a lot easier on my hand (right hand only I believe).

Yes, the Logitech MX500 was the one longest lasting mouse I had. I had one for so many years (>5years at least) and after that, the mice I bought, even expensive ones, lasted only for 1-6 months, not longer.

Couldn't agree more, the new logitech mice are awful. I have a spare G400 in case this one breaks but thanks to ebay cord repair kits my original is still going strong.

I've gotten nothing but good customer service from them. Over the years I've had an out of warranty mouse and 2 bluetooth speakers replaced with newer versions.

G402 is the MX518/G400 successor. Same shape with a much better sensor, and it's not very expensive either.

> "Same shape"

are you kidding me?

maybe it has kind of similar shape at best and looks quite alien design, looks uncomfortable and very "gamer", doesn't look like a normal mouse for office use

while MX500/MX518/G400 have the very same comfortable shape

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