Stripe is down | Hacker News Reader

Stripe is down

stripe.com

The site stripe.com is experiencing issues loading for some -- the API is unaffected. We're working to bring the site back up now.

The site is loading now, and we're continuing to monitor. It had trouble loading for some between 17:31–18:10 UTC.

I'm noticing other sites suddenly nonperformant or offline as well (Fitbit, Facebook for two). I wonder if there's some broadband thing going on.

Reddit, Hacker News for two more here.

ditto. all websites started loading slow for me around 12:45 eastern. I'm on Comcast business from South Bend, Indiana

Update: I've created a separate thread: https://news.ycombinator.com/item?id=15637412

Likewise. Comcast in Atlanta.

Also comcast.

    >tracert news.ycombinator.com
    ....
    Tracing route to news.ycombinator.com.cdn.cloudflare.net [104.20.43.44]
    over a maximum of 30 hops:

      8    12 ms    12 ms    12 ms  be-10563-pe01.350ecermak.il.ibone.comcast.net [68.86.82.158]
      9     *        *        *     Request timed out.
     10     *      161 ms   149 ms  104.20.43.44

I'm on Comcast, which might explain a lot.

Also Comcast in denver

And Comcast in Minneapolis.

Same here with Comcast in Oregon.

I'm actually having problems on Verizon as well, so I don't think it's just a Comcast problem.

Same on Xfinity in Oakland. What could cause this?!

Comcast sucking?

And Github.

I'm getting 50% packet loss on RCN in Chicago and both of the company's support lines give a busy signal when called.

I'm on the phone with Comcast now, but I'm having trouble convincing the guy there's a problem :)

You've got to drop actual technical data on them. Are you seeing complete routes to some destinations and not others? Do the incomplete routes stop inside Comcast's network?

Comcast is having major issues right now

https://news.ycombinator.com/item?id=15637412

There seems to be a spike across many major services according to http://downdetector.com/

That is just user reports though, so they all could be symptoms of a greater issue.

there seems to be a service disruption at the provider level somewhere, not really tied to any single company/website.

If you need to log in to your dashboard, the following is still working for me:

https://dashboard.stripe.com

And of course, https://status.stripe.com says everything is up and fine...

Likely the corporate website availability is not related in any way to the API availability (different servers)

Stripe's status page distinguishes between API, dashboard, stripe.js and checkout.js.

Right now it says none of the above had any problems today.

Because the problem seems to be with the corporate website, which is none of the above.

Yes, that was my point...

Reading your post again, it's obvious that I misread the tone or the contents. My bad.

No, mine, I should have been clearer. Sorry.

Yup, just started seeing this. Never noticed them down before! Wonder if we get a postmortem.

Edit: Seems to be back up

Back down again, also, it's probably not helping that the link on this post is to their site... causing more traffic to come into an obviously taxed system ... lol.

Seriously you think that a company like that can't handle a traffic spike from HN?

AWS came in here and asked us to stop swarming their status page during the S3 outage

there are dozens of us!

They've posted about postmortems here on HN in the past.

https://news.ycombinator.com/item?id=10365798

I can't see how this post hit HN's homepage. Too random/minor to deserve a thread.

Probably because it seems to be affecting more than just Stripe. Seems to be an issue with Comcast at a very broad level. A variety of sites aren't resolving and are experiencing major packet losses trying to connect.

is up for me

Reply on news.ycombinator.com