Ultimately its culture and the decision makers get to decide. Monitoring is of course downwards and those making the decision do not get to be monitored in this intrusive fashion.
Ultimately its culture and the decision makers get to decide. Monitoring is of course downwards and those making the decision do not get to be monitored in this intrusive fashion.
Edit: it also helps when firing people, as you can make a list of metrics and then make goals that are just out of reach for bottom 50% of performers. Then when you need to fire people and deny unemployment, you point to the metrics they were failing and you have a valid cause to terminate for lack of performance, thus saving you money on unemployment insurance premiums.
If a worker is expected to make 10 pieces of an item per hour its easy for managers to verify this. For a knowledge or creative worker it's similarly easy to verify expected performance.
This is not new, workers have been measured for performance everywhere since manufacturing and corporate jobs began.
If we ignore that for a moment, the point you are making applies to management too, yet this tech is guaranteed to not be used for management where things and outcomes are left 'more fuzzy'. Why?
How about we apply it to governance with complete transparency to the electorate. Nope, not going to happen. Because its exploitative and intrusive and will only be applied to the powerless lowest who have no choice.
No it really isn't! Coding performance metrics are a wasteland of failed techniques.
"I'm gonna write me a new minivan this afternoon!"
Meanwhile the history of the field is one of judging programmers on bugs fixed, lines written, commit frequency, or a hundred other standards that are only perverse incentives. Most aren't even Goodhart's law issues, because they weren't predictive before they became targets!
How about we apply it to governance with complete transparency to the electorate. Nope, not going to happen. Because its exploitative and intrusive and will only be applied to the powerless lowest who have no choice.
I don't agree that creative workers have similarly easy to verify metrics, even now. However, with the ability to broadly track information, what is now possible is to view the distributions of output so that over time, an individual loses the ability to provide excuses, because chances are if your constantly in the tail end, then it's probably worth it for the organization to be rid of you.
I would love it if could apply this transparency to our governance, but obviously those with power will oppose it, and those without will have to fight for it. It's just the nature of things. Obfuscation makes it easier to arbitrage (make excess profits, i.e. have more power than others), so it is to be expected that should continue.
I'm not convinced this is true. Management may have been given more leeway on 'soft' outcomes, but there's a longstanding trend of (messy, failed) attempts to quantify that role. Every attempt to incentivize cost-cutting, scale pay inverse to raises given, stack rank between teams, or otherwise measure staff outcomes is in effect a performance metric on management.
It's true that most of those have been immediately eaten by Goodhart's law, and we don't know how to quantify actual success like we do for "widgets per hour". But I wouldn't suggest that a lack of will to do it has been the problem.
(I do think this argument applies to the top of the executive level. I'm fairly convinced that most non-founding CEOs could be replaced at a discount with minimal harm, and only market distortions are preventing that.)
-Allegedly true story from the DDR (GDR to you anglophones): Once citizens could start asking to see what the former East German state had on them, Erich Mielke (Head of the Stasi/the GDR KGB equivalent) asked to see his file.
Presumably, he figured that someone, somewhere, watched the watchmen.