IDEO re-thinks the ATM
futureselfservicebanking.com
futureselfservicebanking.com
My Wells Fargo ATMs give me customized short-cuts, touch-screens, cheque scanning, cash depositing and a bunch of other features. It's not quite as integrated as this, but it's nowhere near the sad state of cash machines in the UK.
Most early ATMs gave cash first and there was a significant minority of people who forget their cards. I can't remember the paper, but it's pretty essential to be people first in design, rather than engineering first.
I think 90% of our machines are just there to get money, not deposit it, so maybe we had more chance to come up with a streamlined and simplified process.
I too live in NYC and live an 80% cashless existence. I typically never carry cash unless I'm hitting a poker game.
I can't think of a situation where I need cash at all, except for a few vending machines. If I need to buy a car or something from an individual, it takes me 5 minutes to transfer the money using the web. If I want, I could even setup a list of friends/family (for safety) and transfer money by sending an SMS message to my bank.
Where you enter your card should also be very clear and impossible to cover up with a fake card reader.
I don't carry cash, haven't for 6 or 7 years now.
Electronic transaction fees with debit cards are non-existent.
My paycheck goes straight into my bank account.
Transferring money to other NZ bank accounts electronically costs nothing, and shows up within 1 day (or instantly if the same bank).
In fact, the only time I get charged is if I actually use an ATM, or go into the bank to speak to someone.
But there is no merchant in NZ who does not accept electronic transactions, so no need to use an ATM, or carry cash.
Only necessary if you want to transact without knowledge of the revenue department :)
That said - that's not true of the entire world - many societies still accept cash as a regular form of payment, and electronic methods cost extra.
(And darn it, we SHOULD be worried about the non-anonymity of electronic banking. There is nothing wrong with cash.)
I still get a kick out of the shock from surprising places when I go shopping with cash... people get freaked out because you have some whoppingly HUGE amount of money like $200 in your wallet, and ask "Aren't you afraid you'll get robbed?" and whatnot.
I know as soon as I've bought something if I've blown the budget.
And for some reason, debit card feels more like "real money" than the credit card with its elastic limit.
People who never carry cash are a social nuisance: they often slow down the queue at convenience stores and are always awkward splitting the check.
Moral? You can't even exit your car here without some 10 pounds of coins.
Personally, I'd think it would make me more aware that I'm being watched by a line of impatient people waiting to use the ATM.
It's 2010, why can't I transfer money to one of my other accounts instantly using an ATM? Why can't I wire or ACH money to anyone else's account anywhere--why do I have to physically come into the branch, or pay for an expanded array of online business access services to do this? Security concern? Fine, use biometrics or something else clever to deal with it. Why can't I deposit checks and cash 24/7 and have them credited to the account instantly? Handwriting recognition? Why are we still using written checks?
Admittedly, many of my problems in terms of limitations of online interfaces stem from using a small regional bank, which outsources different parts of its offering (business vs. personal online access) to different third-party vendors with disparate systems that don't communicate, and where most things (including transfers) can't be done outside normal 9-to-5 business hours. I could probably solve some of these by banking with some of the bigger players, there is still room for improvement in ATMs. The amount of overdraft & late fees I pay because I can't move money to the right account at the right time, as the owner of a very small business with a very high cash velocity and low transaction volume, is staggering. It would be nice to be able to do most of the things I need to physically hoof my way to a branch for on an ATM, and I'm sure the banks would be delighted in reduced personnel costs too.
Aside from jokes, it basically is just an aesthetics design over the original ATM design. Though it's just a pilot test.
* To increase more confidence in people, as they say, they should rise the semi-transparent panel to cover the shoulders of the ones in front.
* Also from a security point of view, doesn't change anything. It's still vulnerable to existing attacks.
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My bank here in Norway let's me transfer funds internationally online. I can't do that in the US.
All I need to know to send money to another Norwegian bank account is a single account code. --No need for routing/sort codes or anything else.
The banks here have even agreed on a single scheme for two factor identification so that even if you have accounts with multiple banks you don't have to carry around multiple key fobs, worry about who will be sending you an SMS with your single use code, or whatnot.
a single magic slot that accepts CD's, DVD's, floppies, SD Cards, Compact Flash cards, eSata drives, USB peripherals, mouse, keyboard etc etc...
i want a PC with a giant multi-function universal slot :)
This is what happens when designers who don't know shit about technology start making shit up and pass it on with hubris.
"while BBVA prepares to roll out the ATM across its Spanish branches." translation: its uncertain if this will ever be deployed... for time reference its currently 3Q 2010
I can't even pay my credit card in the usa on the day it's due. And both accounts are at the same branch.