Ask HN: How to force customers to be more efficient

Hi all,

I work with a customer's engineer (subject matter expert) that is responsible for reviewing some outputs from my tools. Specifically a video. Specifically dozens of videos a day.

I sync all the videos to dropbox. He views the videos manually through the dropbox web video player. This is painfully slow and lacks fine grain control.

It would be much more efficient if he synced the folder, but i can't seem to convince him that the minor overhead of keeping the folder in sync would drastically out weight the hourly annoyance he gets from viewing through the web interface.

Any feedback on how to actually convince him to make this change?

Thanks