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where did you get that idea? the "solution" says:

We are investigating this issue and are looking for more information to get down to the bottom of this. If you do experience this issue, please send us a private message. ... We thank you for your help and patience as we work on this issue.

So they dont know what's causing it, and they have not solved it.

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A classic case of moving something that's bad PR to private communications. Happens on twitter all the time.

Though many companies do move bad PR to private communications, in this case a private message makes sense since AT&T is asking for personal information such as the customer's phone number.

What is now the classic playbook.

Smiley Face, say it has been largely mitigated.

Ask for PMs for specific cases.

Making a widespread issue seem isolated as you implement a fix that affects 10M people.

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