For the foreseable future, robots and chatbots will be poorer UX than speaking to a human. Since it's not adding value to their product it's obviously being done for cost cutting and scale reasons.
It almost seems too obvious to say, but computers have different strengths and weaknesses to humans.
There are also social factors involved that may be advantageous to machines. Self-checkout machines offer an objectively worse experience most of the time, but a lot of shoppers prefer them. Some customers don't want to interact with a human cashier. Some will be buying embarrassing items and prefer the apparent anonymity of self-checkout. There's also a subtlety in how the self-checkout machines are arranged - because there's usually a common queue for several machines, customers don't feel pressured to finish their transaction quickly.
Shoppers may prefer being assisted by a robot for a variety of reasons, even if the robot isn't quite as good as the average human worker.
Things are different for genocide that hasn’t happened yet. If people have left the UK and formed the United States which is far more successful currently, why not just kill all the citizens of the UK? Obviously the US is homo superious.
Would no one shed a tear?
At least in my mind, genocide is unnatural.
If the saber-toothed tiger died out because they were out-competed by the other species around them, we call that natural selection. If the Carthaginians died out because their neighbors had a better fighting force, we call that genocide. But the only difference is... what, exactly?
Also, incidentally, this outcome is consistent with a couple of centuries of economic history.
1: No, these jobs aren't great compared to classic middle class jobs. But going from shelf stocker or check out clerk to Instacart shopper and/or Uber driver isn't obviously a step backwards on net.
I admit this isn't a very rational response, though, because I'm fine with self-service airport check-ins and generally pretty happy to talk to a machine rather than a human.
All I have to do in a staffed checkout is remove items from my cart and place them on the belt. The cashier scans them, and can begin this task while I'm still emptying the cart. And most of the time, the cashier is practiced at this task and can do it quickly. When I'm in a self-checkout I see seconds wasted per item as people turn them over and around one-by-one to find where the bar code is.
And the staffed checkout usually has another person to bag the items, and again can begin doing this while the cashier scans more items, collects payment, etc.
At a self-checkout I'm doing all these tasks myself, stepwise because the computer insists that I bag each item before I scan the next one.
Mind you, if they didn't insist on moving everything to increase customer circulation ...
(Edit: But I don't shop at Walmart...)
That blew my mind.
I think there's a huge age gap when it comes to preference for human vs mechanical interface. Until the older generation dies out these sort of redundant service jobs will exist. As they say, sometimes progress only happens one funeral at a time.
Over the last 30 years, more than half of bank branches in the UK have closed. Many older customers have been substantially inconvenienced by these closures, but they're on the wrong side of economics. Beyond a certain point, it's just no longer financially viable to keep a branch open. A lot of older people prefer DVDs to online streaming, but good luck finding a rental store in most towns.
The social effects may well be very ugly, but I think that most businesses will be quite ruthless about their deployment of automation. They clearly have no qualms about the impact on jobs and I don't think that they'll care if some proportion of their customer base is marginalized.
I can self-checkout, or at some supermarkets self-scan (using a handheld scanner), but I chose the human checkout operator. It's partly economic, the supermarket doesn't discount my shop if I do the checkout work myself, so I extract a modicum of their takings towards wages for a local person rather than have it go to shareholder profit. People here need jobs.
Also there is a difference between a rationalization for a behavior and the actual behavior. Usually the rationale is actually created afterwards. Although certainly some people must have created a deliberate policy to support employment or simply out of preference for human interaction. But my supposition was just about the check depositing.
Regardless, keeping people in menial jobs is not optimal for them or for consumers and almost certainly not a policy that will generally persist when more capable AIs are available.
"Keeping" people in menial jobs isn't the issue. When the robot takes over it's because the owner-capitalists can make more profit by cutting the proles out of the loop.
It's not the job, it's money to pay for water+food+shelter that's the issue.
If rich capitalists are happy to give up their profits to make an equal society with few menial roles then your way s works. There's no evidence that's the case and lots of evidence against it.
There's a point where your life works fine and you don't particularly need to change it or learn radically new things unless you have no other option at all. In some ways, the old actions have their own benefits. The senior goes to cash her paper check at the bank because it gets her out of the house and in front of people; she saves the money on a cell phone that she doesn't use much because she stays home more than travels at her age.
Even with computers...she doesn't feel helpless or at the mercy of technology she doesn't understand. She might even reduce her vulnerability some that way; a little knowledge can be a dangerous thing.
Terribly inefficient.
So Walmart Employees, if this is you:
I'm sorry but if you want to keep working at Walmart, time to step up your game, learn some English and be more responsive. Otherwise, I'll happily accept a response from the robot over your indifference if it helps me get to the product I need to find quicker.
Any Walmart in town.
> I'm sorry but if you want to keep working at Walmart, time to step up your game, learn some English and be more responsive.
I'm sorry but it's not your place to threaten Walmart employees. You'll have to leave that to Walmart management.
You see another robot going in the direction of aisle 7, but forget it immediately as unimportant. While following the robot something catches your attention (slight disorder in neatly ordered merchandise? You don't reflect on that because...) you see a thing you didn't bothered to search for, but... To the robot: "Organic food is healthier, right? Let's go."