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I didn't find that surprising since your blue bag results in the demo returned a bunch of bags that didn't look at all like the original.

The fuzziness was added on purpose in a way to recommend you products you may be interested in (not necessarily the exact match).

You won't succeed in business if your response to feedback is defensive and you don't even try to get to know your target user.

Your reply should have been 'oh really, why is that?'.