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Comment by w0m | Hacker News Reader

A tool like Waze has saved countless more time than it costs when it has an error. Seeking punishment is similar to self driving cars. Once we have the first inevitable death due to malfunction, do we ban the technology? That traffic deaths are down 10,000% across the board should be factored in, nothing is *perfect.

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I'm not saying we ban anything and acknowledge that it's an insanely useful tool. It's absolutely necessary for companies to move fast with imperfect technologies to break new grounds then iterate.

I just think it's a kind of crazy there's no one to reach out to directly if there are any negative actions that happen.

You use the term 'repercussions', which usually connotes punishment or negative consequences.

Should there be no negative consequences?

I can't think of any that would be appropriate in this situation. Other than maybe answering an email or chat message from the user and making a bug report to follow up on- can you?

EDIT: Actually, I did think of one- bad press, such as this article.... if it happens too often, eventually people will switch to better apps. But you said there were no repercussions- so you weren't counting the bad press, anyway.

Reach out to what end?

Say there was a customer support number you could call. What happens when you call them? You complain for a bit and feel placated?

If I were the product manager in charge of Waze, I would appreciate the user feedback so that we could work on improving. In this case, they may have automatically detected this issue, but it is always good to hear from customers/users, and have the opportunity to apologize when you let them down.

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