Ask HN: Best remote desktop app for customer support?

10 points·_urga··7 comments

Are there any better alternatives to TeamViewer? Which are known for good security? Would you advise NOT using remote desktop apps for customer support?

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We’ve tried some others but our customers are familiar with TeamViewer and often insist on it. I’m fact some ask for a team viewer session before we suggest remote help.

I’m not a big fan since we don’t need it that often and it’s pretty expensive per use when we have to pay by the year.

We run a ConnectWise Control (formerly ScreenConnect) server, with several hundred client machines. Unfortunately they changed their pricing model drastically a fee years back, and if it wasn't for the fact that we are grandfathered in with our existing licenses, it wouldn't be even a remotely viable solution.

Remote Dekstop Manager from Devolutions is really complete and as far as I know it's a good enterprise level remote desktop software. https://remotedesktopmanager.com

We use this as well, although I don't think this is what the op is looking for. It sounds like he's looking to be able to connect remotely to a users desktop over the internet, not RDP into a machine on their network/s.

TeamViewer is a popular option. Anydesk is another option. Remote desktop client from Microsoft might also fit the bill here.

We use ISL Pronto for connecting to external connections over the internet to users desktops.

Anydesk

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