I bought one online from Costco.com. After I ordered, they sent me a fabric sample and made me sign a sheet that had things like "I have checked the fabric sample and the color and texture are to my liking", and "I understand that this couch is firmer than most".

When it arrived they put it together and everything was fine. Then a month later a seam popped. I called them and they said, "We can send someone to fix it, no charge, or give you $230, your choice". I assume $230 was the cost of repair.