last time I had a messed up delivery, not that long ago - i did a report on their site, they emailed within an hour and had another one overnighted to me.
I used to be able to nearly double my Prime length this way. The shippers in my area have gotten much better though recently and I haven't had a late package in almost a year.
Edit: Hm, they may have quietly discontinued it recently. It used to be listed on this page:
https://www.amazon.com/gp/help/customer/display.html/?nodeId=201117450
And I can find articles up to December 16 stating it still works. Doesn't hurt to try though, they're usually pretty accommodating.In other words, if they "guarantee" tomorrow at 5 PM and it doesn't show then it's late, whereas if they "estimate" tomorrow at 5 PM and it doesn't show then it's whatever, call back tomorrow.