Hacker News Reader

Comment by cryptoz | Hacker News Reader

> they shop there because I can Prime myself anything in 2 days or less and if it's messed up I can talk to a human being and find out why.

Really? Amazon is often very late with Prime deliveries in my experience, only hitting the 2-day mark maybe 60% of the time. And when the miss the delivery (which I am paying $100/year for!!) there are no options presented for customer service or support, just "check back here in 3 days and if your package still hasn't arrived we'll present you with more options".

Meanwhile I can call Google any time and get great customer support for the products I pay for. I'd vastly prefer the Google delivery experience that I'd expect them to create compared to what Amazon Prime is now.

View on HN

> Meanwhile I can call Google any time and get great customer support for the products I pay for.

We must not use the same Google.

Lack of available support is one of the most cited reasons for not buying Google hardware, especially their own Chromebooks.

Yeah, cryptoz's experience goes totally against the grain with respect to all of my friend's and family's experience too. Although I do have issues with Prime from time to time, Amazon's customer service usually kicks me a discount or another month of Prime as recompense.

As a bit of an outlier, Google Fiber's customer service has been stellar for me though.

Yeah, all of my experiences with Amazon's customer service have been great. I usually have to Google the CSR chat link to find it, but I'd probably do that anyway.

Or the same Amazon for that matter.

I suspect it has to do with the kind of things I order, and where I'm located, but Amazon deliveries have always arrived within two days for me (sometimes one day). Exceptions being when I order stuff that is not eligible for prime, but I know that at the time of ordering. Their customer service has also been excellent in my experience.

That said, I haven't had a terrible experience with Google yet, but I've barely used their support. I'll find out soon, because my Google-purchased phone started the infamous bootloop the other day.

Exactly my reaction. Google is known for having almost non existent customer support. Not just in products but also things like Google Cloud (before that App Engine). It works well and you are happy but if there's some issue with your site/app, getting in touch with a human being is almost impossible.

> Really? Amazon is often very late with Prime deliveries in my experience, only hitting the 2-day mark maybe 60% of the time.

I wonder if that depends on a city. I have ordered probably over a thousand things from amazon over the years and it was late for 2 day delivery maybe once or twice. And customer service is also the biggest reason why I use amazon even if the price is higher. I know that I can online chat with someone within minutes and they solve my problem most of the time. I had issues with paid google g suite or whatever they call it now, account and I don’t want to deal with their non existent customer service again.

Depends on where you live. If you live in the UK you can get reliable 1-day delivery (prime in the UK guarantees 1-day delivery, and if you're in a city, same-day delivery on certain items). There are advantages to high population density I guess.

>I can call Google any time and get great customer support

For what, specifically? Because this is the opposite of reality for everyone else.

Reply on news.ycombinator.com