My first instincts are to assume this is a "post hoc ergo propter hoc" statement. Just because sales are falling doesn't mean the commercial is ineffective. After all, how do you know that sales wouldn't be down 14% without the ads?
The commercial is not the only thing affecting sales. If there is some other factor driving sales down strongly the sales may still fall overall even if the commercial is successful (i.e. attracted a large number of sales).