As a CEO of a new/small company I want to own problems like this guy does. Crappy problem for hisbteam, but, i can still respect a person/company that puts it out there after.
I still appreciate the intention to strive for transparency, but you need to do it right. If I ever do it again, I'll need to make sure that I know for sure how many people it's affecting, and how much.
What kind of a company are you building?
What examples can you provide of "being transparent and sincere in trying to do better" back-firing? Did massive clickbait articles get reported, blowing up the issue?
Then I figure out that I can't fix everyone's problems by fixing bugs only, get emotional, write a weird and over-emotional post, and just leave lots of customers behind at the end of the process.
It's still a small-scale issue if you ask me, as it is mostly personal, but it's an issue for sure.
> If you were forced to use an alternative payment method and therefore incurred fees, we will fully reimburse you for this amount.
does make me waver, they're obviously trying to do the right thing.
I'm still confused about whether they provide the same guarantees other organizations do under the FSCS. I wouldn't feel comfortable without this. Responses by their team to questions about this suggest they protect your deposits under some other regulation... but since it's different I don't understand it yet and trust it less.