I bought a Nest, and the “return” process was anything but painless. You have to donate the mattress to a charity on your own, except the vast majority of charities don’t want used mattresses for public health reasons. Most of the ones that do accept mattresses won’t pick them up. So if you don’t have a truck then you have to figure that part out as well.

Nest finally sent out a guy to pick the mattress up, but after going over it with a Maglite he declared that the side that was touching the bed frame was dirty, and thus the mattress was unreturnable. Complete scam. I eventually wound up paying someone else to take it to a charity, and the charity had no problem with it.

In comparison, my return with Purple was easy and hassle-free. I didn’t like their product, but at least I have faith in the company.