>We have a perfectly healthy cab ecosystem in my city, app-driven and with fare competition and city regulation
Sure, but that doesn't exist in the majority of cities. The user experience is why I use Uber.
Sure, but that doesn't exist in the majority of cities. The user experience is why I use Uber.
And yeah, I'm a Londoner, don't really feel the need for Uber to exist in my area.
Here's an interview with a woman who got uber drivers prosecuted: http://www.bbc.co.uk/programmes/b0783lhl
Here's another article about the same woman: http://metro.co.uk/2016/04/19/blind-woman-repeatedly-turned-...
A different case: http://www.bbc.co.uk/news/uk-england-birmingham-30523449
And another: http://metro.co.uk/2011/02/28/blind-yvonne-saint-john-guide-...
Uber is far from unique in refusing service dogs or wheelchairs. It seems the rules are more clearly explained to regulated taxis than they are to less regulated minicabs.
It’s been two years since Uber launched and they still haven’t really taken off, mainly because they are a lot more expensive than the other apps and don’t have as many cars. Although Uber’s cars are a bit nicer (executive car vs 10yo Prius), people here are cost sensitive so that isn’t really a selling point.
User experience is why I avoid Uber. I've only used ride hailing services at airports, and Uber drivers tended to be very aggressive on the roads compared to Lyft or regular cab drivers. I had one driver miss an exit on a freeway, and then proceed to REVERSE on the freeway to get back to the exit. That about sealed it for me with Uber.
I still prefer Lyft and haven't had big problems in other cities. But it's worth mentioning.