Freedom of speech is really something that must be contextualized, for it to be a useful term.
In all contexts, freedom of speech is considered a 'right', but in some contexts it's a positive right, and in others it's a negative right.
In the US constitution, it's a negative right. The First Amendment states that 'Congress shall write no law ... abridging the freedom of speech.' In the Universal Declaration of Human Rights, it's a positive right:
"everyone shall have the right to freedom of expression; this right shall include freedom to seek, receive and impart information and ideas of all kinds, regardless of frontiers, either orally, in writing or in print, in the form of art, or through any other media of his choice". [1]
If Twitter were subject to the UDHR, it would seem to me that people would be entitled to use Twitter as a free speech platform. We are lucky that this is not the case, because that would surely violate Twitter's property rights and its employees'/investors' right to self determination.
To dissallow Twitter to shape its own content/user base strategy would be unethical.
[1] http://www.claiminghumanrights.org/udhr_article_19.html