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> pop into a side office for some focus time

Maybe that works where you are, but my desk is bolted to the divider and probably wouldn't even fit down the aisle between my coworkers.

There are some environments where headphones are discouraged, sadly I worked in one that was semi-open (more of a bullpen).

The reality is some people work fine in open environments, some don't. If you really want to have happy, productive team members, you need to offer some different options.

This.

I don't understand why more companies don't copy university libraries and create a mix of spaces for different tasks. Sometimes you want small collaborative rooms, sometimes you want a quiet cubicle.

Some people don't like headphones on while working. Just give me a quiet room with a window.

Either "side office" is a weird word for "toilet stall" or your open office is fancier than many.