Ask HN: Is there anyone on the Gmail team on HN that can help me | Hacker News Reader

Ask HN: Is there anyone on the Gmail team on HN that can help me

23 pointsprotomyth9 comments

I am having a rather large problem with our server's reputation after someone did something very bad. I cannot find anyway to resolve our problem with gmail.

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Google's spam algorithms are truly awful. I've had this problem on the receiving end for years. Reporting legitimate email as "Report not spam" does nothing except move the email out of the spam box. I find myself whitelisting legitimate emails over and over and over again, some of them verbatim copies of previously whitelisted emails (ie, "Your backup is completed" emails).

Google thinks its algorithms are better than me at detecting false positives on my own email account, and this is enragingly false.

Now, I periodically check all my spam to catch all the false positives. I used to get extremely pissed about this, but nowadays I just allocate time every day to the task, admitting defeat.

The Google spam algorithm simply has a mind of its own, it will not listen to suggestions.

I guess my replying here is aimed at letting you know you are not alone in your frustration.

Google does not use RBLs from other sources. They have their own reputation algorithms, and there is nothing you can do to request that your domain be removed.

However, the algorithms are self-correcting. If the bad behavior has been corrected, you will automatically stop being spammed by Gmail after enough time has passed. As to how much time that takes: Google ain't sayin' and I have never succeeded in getting an answer from them.

Its been a week. I had to cancel a vacation because of this. I just cannot believe we live in a world where we can have one incident with an employee that stops many of our students from being able to communicate with their instructors and we cannot talk to a lot of other colleges. Its just a sucky life.

I know. It sucks terribly, and Google just doesn't care. It's total bullsh*t.

It is depressing. I cannot help but think that the same strategy will be applied to AI, IoT, and cars. It just is so inhuman. I don't care about scale, there is a certain level of handshaking and communication that needs to occur.

Worse, people don't get why I cannot simply call someone. That's how it works in everything else.

It might not just be gmail that assigns you a bad reputation, but other mail domains: directly or via stubborn anti-spam databases.

I'd just forget it and move my mail (or the sending side thereof) to a different network, if at all possible.

Working with numerous parties to resolve some reputation issue is going to be time consuming and the whole time, you have disrupted e-mail.

The problem is only with google at this point. we are not on any spam lists. I hate how one provider pretty much owns the internet.

Erase erase erase

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