A luxury phone people payed good money for. It's like if BMW was selling a car which could only make right turns (ok, not a perfect example, I be more pissed about the car, but bear with me). Obviously this car is defective, but BMW responds by saying, "It's ok, you can still make left turns, because three right turns is the same as a left turn. It's only a car."

I think people might be a tad bit outraged, less so about the problem, more so about the response. "it's just a car? You've been telling me in all your advertisements that it is the pinnacle of german engineering. If I wanted to deal with problems in the design and live with them, I would have gone with your much cheaper competitors."

However, we shall see what they say tomorrow.