Interesting point. But don't you instantly void your warranty when you do this stuff?
I'm assuming your main point is the cost of customer contact/handling after they've done something dumb?
I'm assuming your main point is the cost of customer contact/handling after they've done something dumb?
As well as the intangible costs of what customers think and say after things go wrong. Look at how Mac application developers respond to things like Usanity's Haxies.