```No this is ridiculously far from the truth.```
Easy to say for someone who haven't experienced their deception first hand.
GP is correct. That is part of their scheme to extract more revenue.
Easy to say for someone who haven't experienced their deception first hand.
GP is correct. That is part of their scheme to extract more revenue.
I've also been "stolen" a car booking on rentalcars once, another company belonging to Priceline. I'm not as familiar with rentalcars as I am with booking so can't be as confident but even in that case I doubt the business plan is based on such erroneous bookings. For sure, the incentive to fight fraud they are victim of is bigger than the incentive to fix the UX dark patterns that are causing the erroneous bookings and eventually bring them some extra profit.
Also, let's not forget that companies abusing dark patterns or being slow to fix "bugs" when they convert well, are not merely soulless organisations driven by profit. They are made of teams driven by OKRs, which are made of individuals driven by their desire to fit in the culture (or their perception of it).