What's interesting about restaurant automation is that it could go either way in terms of making existing franchises more of a monopoly or enabling the little guy compete against them.
I tend to actually lean toward the later because the biggest issue with restaurants is managing/coordinating a team of people (interviewing, payroll, scheduling, healthcare, HR, diversity). But if automation can enable the independent restaurant owner to work with a skeleton crew and focus on delivering value and a differentiated product the consumer will win in the long run.
I feel that we as entrepreneurial engineers need to make robots that will help make the independent proprietor capable of competing with the larger franchisors like McDonald. Something like an artisanal grass fed beef hamburger restaurant robot to help the food truck compete against McDonalds.
https://www.theguardian.com/lifeandstyle/2009/apr/18/gordon-...
And yes, customers were angry when informed it was pre-prepared food (specially being upscale restaurants).
Heck, sounds like the bag could be tossed into a microwave for all I know.
Whoever can make his restaurants 0.05% more efficient than the next guy will take over the entire market as scaling up will be so easy.
I seriously doubt their productivity numbers are anywhere near that tight a spread and yet we've seen no clear monopoly emerge.
One source of variance that will remain is location. The local branch of Very-Slightly-Better-Chain may be poorly situated, which could put them at a disadvantage.
The thought/hope is that if individual chef's are freed from having to managing teams of people to handle backend restaurant activities like dish washing, food forecasting, etc. they can start bringing quality differentiated products (Sengalese food, Peruvian food, etc.) to market or existing products to new geographical markets (sushi to rural Midwest).
Sort of how personal computers and now cloud computing enable tech entrepreneurs compete against yesterday's incumbents.